Refund policy

Return window
You have 30 days from delivery to request a return.

Eligibility
To be eligible, items must be unused, unopened, and in original packaging with any hygiene seal intact. Keep your order number / proof of purchase.

Because WYTE products are food supplements, opened containers or broken seals can’t be returned unless the item is faulty or damaged on arrival.

How to start a return
Email [email protected] with your order number, reason for return, and (if damaged/incorrect) photos within 48 hours of delivery. Returns must be sent to:
[INSERT RETURNS ADDRESS] (we’ll confirm this by email).

Return shipping costs

• Change-of-mind / not needed: you cover return postage; original shipping is non-refundable.

• Damaged, faulty, or wrong item: we’ll provide a prepaid label or reimburse reasonable postage.

Items we can’t accept
Opened supplements, sample sachets, gift cards, final-sale items, and any item returned without prior authorisation.

Exchanges
Please place a new order once your refund is approved.

EU/UK cooling-off
If your order ships to the UK or EU, you may cancel within 14 days of delivery for any reason. For supplements, this applies only to unopened, sealed items.

Refunds
We’ll email you when your return is received and inspected. If approved, refunds go to your original payment method within 10 business days (your bank may take longer to post). If 15 business days pass after approval, contact [email protected].

Wrong/Incomplete deliveries
If something’s missing or incorrect, please contact us within 48 hours so we can rectify the issue promptly.

International returns
Duties/taxes paid on import aren’t refundable by us. Please mark returns as “Returned Goods” to avoid additional charges.

Subscriptions
You can manage, pause or cancel in your account at any time. Please cancel at least 48 hours before your next renewal to avoid being charged. First orders follow the returns policy above; opened items are non-returnable unless faulty.